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Meet the first (and last) stop
for member support.
Provide your members with Always-On, One Click access to:
Always available, always accurate.
Built with healthcare grade security and guardrails.
Instant Support,
Zero Wait Times
Drive member satisfaction without increasing staffing costs
Whether it's 9AM on January 1st, or 11PM on July 4th, provide your members with accurate answers and guidance without keeping them on hold, or forcing them to call back in the morning.
Grow the Community
You Care For
Broaden your reach and grow your plan in new markets without adding additional administrative costs
Endear's Virtual Assistant offers seamless multilingual support allowing members to engage in English, Spanish, Chinese, Creole and more!
Support Designed for Everyone
More than over 25% of support requests come from members over the age of 75!
Built with Healthcare-Grade Security and Accessibility at its core, our Virtual Assistant succeeds with members of all ages and backgrounds.
Top Categories of Questions From Members
Find a Provider
High-frequency "find a provider" queries are converted into seamless, in-network steered journeys. This reduces out-of-network leakage and ensures members access care within your value-based arrangements.
Utilizing Benefits & Account Balances
Drive higher HEDIS scores and member satisfaction by eliminating the barrier to benefit usage. Real-time OTC balance checks and redemption guidance turn passive perks into active drivers of better health outcomes.
Location of Plan Materials
Automating the retrieval of ID cards and EOBs offloads the highest volume of low-complexity calls from your live support team, significantly reducing your cost-per-encounter while speeding up member resolution.
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